At de-energyjoker.com we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website, register an account, play Energy Joker Slot (or use any related services), how we use it, with whom we share it, and what rights you have regarding your data.
We operate in full compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679, the German Bundesdatenschutzgesetz (BDSG), and all applicable gambling and data protection regulations in Germany.
If you have any questions about this policy, contact us at: privacy@de-energyjoker.com
1. Who is responsible for your data? (Data Controller)
The data controller is:
Energy Joker Entertainment Ltd. (operating de-energyjoker.com) Registered address: [Fictional example for illustration – replace with real] Schlüterstraße 37, 10629 Berlin, Germany Email: privacy@de-energyjoker.com
We are the entity deciding why and how your personal data is processed.
2. What personal data do we collect?
We collect only the data necessary to provide our services, ensure security, comply with legal obligations, and improve your experience.
Data you provide directly:
- Registration & account: full name, date of birth, email address, username, password (hashed), residential address, phone number (optional)
- Identity verification (KYC/AML): ID document, proof of address, selfie (if required by law)
- Payment information: we do not store full card details or banking information – processed securely by licensed payment providers
- Communications: messages sent via live chat, email support
Data collected automatically:
- Technical data: IP address, browser type/version, device type, operating system, screen resolution
- Usage data: pages visited, time spent, clicks, games played (Energy Joker Slot spins, bonus usage), session duration
- Cookies & similar technologies: see our separate Cookie Policy below
Special category data: We do not process sensitive personal data (health, religion, ethnicity etc.) unless you voluntarily provide it in support communications (which we then delete after resolving your request).
3. Why do we process your data? (Legal basis)
We process your data only when we have a valid legal basis:
| Purpose | Legal basis (GDPR Art. 6) | Examples |
|---|---|---|
| Account creation & service provision | Contract (Art. 6(1)(b)) | Register, play Energy Joker, make deposits/withdrawals |
| Age & identity verification | Legal obligation (Art. 6(1)(c)) | Gambling laws, AML/KYC requirements |
| Prevent fraud, money laundering | Legal obligation + legitimate interest | Monitoring suspicious activity |
| Marketing communications (promos, bonuses) | Consent (Art. 6(1)(a)) | Newsletter about Energy Joker free spins |
| Improve website & game experience | Legitimate interest (Art. 6(1)(f)) | Analytics, bug fixes, personalization |
| Respond to support requests | Contract / legitimate interest | Live chat, email support |
You can withdraw consent for marketing at any time (unsubscribe link in every email or account settings).
4. Who do we share your data with?
We never sell your data. We share it only when necessary:
- Payment service providers (PCI-DSS compliant) – for deposits/withdrawals
- Identity verification & fraud prevention providers
- Gaming regulators & authorities (when required by law)
- IT/service providers (hosting, analytics – all under strict DPA agreements)
- Legal advisors, courts, authorities (if legally obliged)
All third parties are located within the EU/EEA or provide equivalent protection (Standard Contractual Clauses or adequacy decision).
5. How long do we keep your data?
We keep data only as long as necessary:
- Active account data: during your account lifetime + 5 years after closure (legal retention for gambling/AML)
- KYC documents: 5–10 years (depending on regulatory requirements)
- Marketing consent data: until you withdraw consent
- Logs & technical data: up to 12 months (security & analytics)
After retention period ends, data is irreversibly anonymized or securely deleted.
6. Your rights under GDPR
You have the following rights (free of charge, except in cases of manifestly unfounded or excessive requests):
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten” – subject to legal retention obligations)
- Right to restrict processing
- Right to data portability
- Right to object (especially to marketing & profiling)
- Right to withdraw consent (does not affect lawfulness before withdrawal)
- Right to lodge a complaint with a supervisory authority (in Germany: Landesbeauftragte für Datenschutz und Informationsfreiheit or Bundesbeauftragte für den Datenschutz)
To exercise any right: email privacy@de-energyjoker.com with proof of identity.
We usually respond within 30 days.
7. International data transfers
We do not transfer your data outside the EU/EEA unless the recipient provides adequate safeguards (EU Standard Contractual Clauses, Binding Corporate Rules, or adequacy decision).
8. Security of your data
We use industry-standard measures:
- Encryption (TLS 1.3) for all data in transit
- Access controls, pseudonymization where possible
- Regular security audits
- Secure hosting in EU data centers
No system is 100% secure, but we take every reasonable step to protect your information.
9. Cookie Policy (short version)
We use cookies and similar technologies:
- Essential – necessary for the website to function (login, game session)
- Analytics – understand usage (Google Analytics – anonymized IP)
- Marketing – show relevant promotions (only with consent)
You can manage preferences via the cookie banner or browser settings. Full details in our separate Cookie Policy.
10. Changes to this Privacy Policy
We may update this policy to reflect legal changes, new features or improved practices. Significant changes will be notified via email or prominent notice on the website.
Continued use after changes means you accept the updated policy.
11. Contact us
Questions, requests, complaints? Email: privacy@de-energyjoker.com We aim to respond within 48 hours.
Thank you for trusting us with your data while enjoying Energy Joker Slot. Play responsibly – 18+ | GambleAware | Responsible Gaming tools available in your account.