These Terms and Conditions (“Terms”) govern your access to and use of the website de-energyjoker.com (the “Website”), including playing Energy Joker Slot and any other games or services provided by us.
By accessing, registering an account, making a deposit, claiming a bonus, or playing any game on the Website, you agree to be bound by these Terms in full. If you do not agree, do not use the Website or services.
We reserve the right to modify these Terms at any time. Significant changes will be notified via email or prominent notice on the Website. Continued use after changes constitutes acceptance of the updated Terms.
1. General Information
1.1 Operator: The Website is operated by Energy Joker Entertainment Ltd. (a company registered in [relevant jurisdiction – e.g., Malta / Curacao / Germany-compliant entity]), holding appropriate gaming licenses.
1.2 License: We operate under licenses issued by recognized authorities and comply with German gambling regulations (Glücksspielstaatsvertrag, GGL requirements where applicable).
1.3 Age restriction: You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher). We conduct strict age and identity verification.
1.4 Jurisdiction: These Terms are governed by the laws of [relevant jurisdiction, e.g., Malta / Germany]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
2. Account Registration & Verification
2.1 Only one account per person, household, IP address, email, payment method, or device is permitted.
2.2 You must provide accurate, complete, and up-to-date information during registration.
2.3 We reserve the right to request identity verification (KYC) documents at any time (passport/ID, proof of address, selfie, source of funds, etc.).
2.4 Failure to complete verification may result in account suspension, blocked withdrawals, or closure.
2.5 You are responsible for keeping your login details secure. Notify us immediately of any unauthorized access.
3. Deposits, Withdrawals & Payments
3.1 Deposits are made in EUR (or other accepted currencies). Minimum deposit amounts vary by method.
3.2 We do not charge deposit fees, but your payment provider might.
3.3 Withdrawals are processed only to verified payment methods in your name.
3.4 Minimum withdrawal: usually €20–€50 (check your account).
3.5 Maximum withdrawal limits per transaction/week/month apply (detailed in your account or cashier).
3.6 Withdrawals are subject to verification and anti-money laundering checks. Processing time: 24–72 hours (bank transfers may take longer).
3.7 We may deduct fees for certain withdrawal methods or chargeback costs.
3.8 Bonus funds are subject to wagering requirements before withdrawal (see Bonus Terms).
4. Bonuses & Promotions
4.1 All bonuses are subject to separate Bonus Terms & Conditions (available on the promotions page and during claim).
4.2 Typical conditions include:
- Wagering requirement (e.g., 35× bonus + deposit)
- Maximum bet per spin during wagering (€5)
- Game contribution (slots usually 100%, table games lower)
- Time limit to meet wagering (7–30 days)
- Maximum cashout from no-deposit / free spins bonuses
4.3 Abuse of bonuses (bonus hunting, low-risk betting patterns) may result in bonus forfeiture and winnings voided.
4.4 We reserve the right to cancel or amend promotions at any time.
5. Game Rules & Fair Play
5.1 All games, including Energy Joker Slot, use certified Random Number Generators (RNG) audited by independent labs.
5.2 You play at your own risk. Past performance does not guarantee future results.
5.3 We are not liable for technical errors, interruptions, or malfunctions. In case of dispute, our records are final.
5.4 Collusion, cheating, exploitation of errors, use of bots/scripts, or any unfair advantage is strictly prohibited and may lead to account closure and forfeiture of funds.
6. Responsible Gaming
6.1 We promote responsible gambling. See our dedicated Responsible Gaming page for tools (deposit/loss limits, session timers, self-exclusion, reality checks).
6.2 You may self-exclude at any time. Self-exclusion is binding and irreversible during the period.
6.3 We may suspend or close your account if we believe your gambling is harmful.
7. Prohibited Activities
You may not:
- Use the Website if under 18 or in a restricted jurisdiction
- Provide false information
- Attempt to manipulate games or systems
- Harass staff or other players
- Use VPN/proxy to bypass geo-restrictions (unless explicitly allowed)
- Open multiple accounts
- Engage in money laundering or illegal activities
Violation may result in immediate account closure, funds forfeiture, and reporting to authorities.
8. Intellectual Property
All content (logos, graphics, software, game designs including Energy Joker Slot) is our property or licensed to us. You may not copy, reproduce, modify, or distribute without permission.
9. Limitation of Liability
9.1 We provide the Website and games “as is” without warranties.
9.2 We are not liable for any indirect, consequential, or punitive damages, loss of profits, data, or enjoyment.
9.3 Our total liability shall not exceed the amount you deposited in the last 12 months.
10. Termination & Account Closure
10.1 We may suspend or close your account at any time for breach of these Terms, suspicious activity, or regulatory reasons.
10.2 Upon closure (except for fraud/cheating), remaining withdrawable balance will be paid out (after verification and deductions).
11. Complaints & Disputes
11.1 First step: contact support via live chat or email.
11.2 If unresolved, escalate to our complaints officer (details on Website).
11.3 Final recourse: independent ADR provider (e.g., eCOGRA or relevant German authority).
12. Contact Us
Questions about these Terms? Email: support@de-energyjoker.com Live chat: available 24/7
By using de-energyjoker.com you confirm you have read, understood, and agree to these Terms and Conditions.
18+ | Play Responsibly | Glücksspiel kann süchtig machen